Frequently Asked Questions
If you have a question that isn't answered here, feel free to ask us by emailing firstname.lastname@example.org.
Go With Your Flow
How do I clean my Go With Your Flow pack?
The outer case of your pack can be hand or machine washed in cold water. Hang to dry.
The zippered disposal pouch can be hand washed with soap and water or wiped clean with a damp cloth. To dry, wipe with dry cloth then hang, unzipped.
Do not use bleach or other harsh cleaners.
You claim to be a company concerned about sustainability. Why are your wipes individually wrapped in non-recyclable packaging?
The simple answer: this is a challenge we're trying to figure out.
Women told us they want wipes for cleaning up (and they're a lifesaver when you don't have toilet paper readily available). We carefully evaluated wipe material options, and ultimately selected the most sustainably-produced wipe material we could find. The wipe itself is Rainforest Alliance and FSC certified, and it meets international standards for compostability.
Unfortunately, the wipes' packaging it not compostable or recyclable. We explored packaging and containers that hold multiple wipes, but most of these options leak and dry out the wipes. The multi-wipe containers that are less likely to leak have a hard plastic "lid" that can't be recycled, and ultimately has a greater environmental footprint than the individual wrappers on our wipes.
If you have ideas or thoughts on ways we can improve our wipes and reduce our environmental footprint, we would LOVE to hear from you! Please send us an email at email@example.com.
Orders and Payment
Can I change or cancel my order?
If your order hasn't yet shipped, you can change or cancel it by emailing us at firstname.lastname@example.org.
Orders cannot be changed or canceled once shipped, but you have 14 days to return or exchange items.
When will I be charged for my order?
You'll be charged immediately after placing your order through our web store.
Does Animosa charge a sales tax?
Nope. Animosa is required by law to charge a sales tax in states where we have a physical presence. But we're in Oregon, and Oregon doesn't have a sales tax.
How do I use my promo code?
Enter your code at check out.
My order won't go through, or my promo code won't work!
Please send an email to email@example.com and we'll help!
When will my order ship?
We do our best to ship within 2 business days of receiving your order.
How will I know that my order has shipped?
You will get a confirmation email at the address you provide during checkout letting you know that your order is on the way!
What shipping carrier does Animosa use?
U.S. orders are delivered by USPS.
International orders are delivered by FedEx.
How do I track my order?
Your order confirmation will include a USPS tracking number. You can use this number to track your package at usps.com.
What kind of shipping materials and packaging does Animosa use?
To reduce our environmental footprint, we use as little packaging and shipping material as possible.
Orders are shipped in recyclable pouches made from 30% recycled plastic.
Paper-based packaging and printed materials are made from 100% recycled materials.
My order hasn't arrived, what should I do?
If your order should have arrived by now but hasn't, please send us an email at firstname.lastname@example.org and we'll look into it!
Returns and Exchanges
Can I return my Flow pack after it's been used, or apparel after I've worn it?
You can return worn and used items to be recycled, but unfortunately we cannot offer refunds for used Flow packs or worn apparel.